Privacy Policy

Last updated: September 22 2025

This Privacy Policy describes how Nuvik AI (Snowcat Cloud, Inc.) ("Nuvik", "we", "us" or "our") processes information when you use our iOS/mobile applications, website, and related services (collectively, the "Service").

We build Nuvik with privacy by design: chats are stored locally on your device and not sent to Nuvik servers.

Credentials you choose to share with others are stored temporarily and are deleted immediately after being read or 24h, whichever occurs first. We collect limited analytics data to understand product performance and reliability; this may identify your device but is not sold or shared for advertising.

NOTICE TO EUROPEAN USERS: See Notice to European users for GDPR/UK GDPR information, including legal bases and your rights.

Personal information we collect

Information you provide to us. Depending on how you interact with Nuvik, you may provide:

Support communications data, such as your email and the contents of messages when you contact us.
Credentials you choose to share with other users (e.g., provider API keys or configuration links) are stored temporarily only to complete the sharing flow and are deleted immediately after they are read or 24h, whichever occurs first.
Automatic data collection (analytics). We collect limited device and usage data to operate and improve the app. This may include device identifiers, OS/app version, crash logs, performance and feature usage metrics. This data may identify your device but is not sold or shared for advertising and is used solely for product analytics, reliability, and support.

Personal information we do NOT collect

Payment data for in‑app purchases/subscriptions is collected and processed directly by Apple and/or our billing vendor (e.g., RevenueCat). We do not receive your full payment card details.
Chats & content. Your prompts, messages, and attachments are stored locally on your device and remain under your control. Nuvik does not copy or store your chat content on Nuvik servers.
Third‑party AI providers you connect. You may connect services like Flowise, OpenRouter/OpenAI, or others. Nuvik acts as a client to your chosen provider; prompts/outputs are transmitted per your configuration and the provider’s terms. Their processing of your data is governed by their privacy policies.

Tracking and other technologies

In the mobile app, analytics SDKs may collect device/application metrics described above. On our website, we may use cookies and similar technologies for basic site operations and analytics.

How we use your personal information

Service delivery and operations – to provide the app, route your requests to your configured AI providers, enable credential sharing (deleted after read), and provide support.
Service improvement and analytics – to understand reliability and feature adoption, debug issues, and improve performance.
Security, compliance, and protection – to prevent fraud, abuse, or misuse and to comply with applicable law.
Optional communications – to send service updates or product announcements (you can opt out of marketing emails).

Service providers – for analytics, crash reporting, hosting, and support, under confidentiality and data‑protection obligations.
Payment processors – Apple (App Store) and/or RevenueCat process payments per their privacy policies. We do not store card details.
Legal and safety – to comply with law or protect rights, security, and safety.
Business transfers – in connection with a merger, acquisition, or similar corporate event.

We do not sell your personal information and we do not share it for cross‑context behavioral advertising.

Retention

Credentials shared via the app are deleted immediately after being read or within 24h, whichever comes first.
Analytics/crash data are retained only as long as necessary for troubleshooting and improvement.
Chat content is stored locally on your device until you delete it.

Your choices

App settings – manage connected providers, delete local chats, and control diagnostics.
Marketing emails – opt out via the unsubscribe link.
Cookies (website) – manage preferences via your browser and our cookie banner where available.
Access/Deletion requests – contact us; given our minimal collection, we typically only have analytics/support data.

Other sites and services

Links to third‑party sites and services (including AI providers) are not endorsements and are governed by their own privacy policies. We are not responsible for third‑party practices.

Security

We employ technical and organizational safeguards to protect information, including encryption of locally stored chats within the app. No method of transmission or storage is 100% secure.

We recommend that you only use Nuvik over trusted networks. As with any internet-connected service, transmissions could be vulnerable to interception on compromised or insecure networks.

International data transfers

We may process analytics/support data on servers in the United States and other countries. Where required, we use appropriate safeguards for cross‑border transfers.

Changes to this Privacy Policy

We may update this Policy periodically. Material changes will be noted by updating the date above and, where appropriate, via in‑app notice.

How to contact us

If you have questions or requests, contact: hello@nuvik.ai.

Notice to European users

Scope. This section applies to individuals in the EEA and UK under the GDPR/UK GDPR.

Controller. The controller is Snowcat Cloud, Inc.. Contact: hello@nuvik.ai. If we appoint an EU/UK representative or DPO, their details will be posted here.

Legal bases. We rely on the following legal bases for processing:

Purpose	Categories of personal information	Legal basis
Security & compliance	Device/technical data, logs, and information necessary to detect/mitigate abuse.	Legitimate interests (keep Service secure); Compliance with law.
Service improvement & analytics	Device identifiers, app/OS version, crash logs, performance and feature‑usage metrics.	Legitimate interests (improve/app reliability); Consent where required (e.g., website cookies).
Optional communications	Contact and communication preferences.	Legitimate interests (product updates); Consent where required for marketing.
Business transfers	Relevant information for diligence/transfer as permitted by law.	Legitimate interests; Compliance with law.

Your rights. You may have rights to access, correct, delete, restrict, object, portability, and withdraw consent. To exercise rights, contact hello@nuvik.ai. You can lodge complaints with your local supervisory authority (see the EDPB list for EEA; UK ICO for UK).

International transfers. Where we transfer personal data outside the EEA/UK, we use appropriate safeguards (e.g., Standard Contractual Clauses) where required by law.